Last updated: 25 August 2026
At 4Future Accountancy, we are committed to protecting and respecting your privacy.
This Privacy Policy explains when and why we collect personal information about people who visit our website or contact us, how we use that information, when we may share it with others and how we keep it secure.
We may update this Privacy Policy occasionally to reflect changes to our services, legal requirements or how we process personal information. Please check this page periodically for any updates.
If you have any questions about this Privacy Policy or how we handle your personal information, please email admin@4future.uk, write to 4Future Accountancy Ltd, Sophia House, 28 Cathedral Road, Pontcanna, Cardiff CF11 9LJ, or telephone 029 2168 0555.
What type of information is collected from you?
The personal information we collect might include your name, address, email address, IP address, and information regarding what pages are accessed and when.
How we use your information
We use personal information to:
* Respond to enquiries and provide quotations.
* Provide accountancy, tax, payroll, bookkeeping and advisory services.
* Verify identities and complete anti-money laundering checks.
* Manage our relationship with clients.
* Meet our legal, regulatory and professional obligations.
* Maintain the security and proper operation of our website and systems.
* Establish, exercise or defend legal claims.
* Send marketing communications where you have consented or where otherwise permitted by law.
Our lawful bases
Depending on the purpose, we process personal information because:
* It is necessary to take steps at your request before entering into a contract or to perform a contract with you.
* We must comply with legal and regulatory obligations, including tax, accounting and anti-money laundering requirements.
* It is necessary for our legitimate interests, such as responding to enquiries, managing our practice, protecting our systems and improving our services.
* You have provided consent, where consent is required.
You may withdraw your consent at any time. Withdrawal does not affect processing carried out before consent was withdrawn.
Sharing your information
Where necessary, we may share personal information with:
* HMRC, Companies House and other government or regulatory authorities.
* Professional bodies, legal advisers, insurers, auditors and compliance providers.
* Cloud accounting, payroll, practice-management, identity-verification and document-storage providers.
* IT, website hosting, communication and cybersecurity providers.
* Banks and payment-service providers.
* Other third parties where you authorise us to do so or where disclosure is required by law.
We require service providers acting on our behalf to protect personal information and use it only for the agreed purpose. We do not sell personal information.
International transfers
Some service providers may process information outside the United Kingdom. Where this happens, we take reasonable steps to ensure that an appropriate legal safeguard is in place, such as UK adequacy regulations or approved contractual protections.
You may contact us for further information about the safeguards used.
How long we retain information
We retain personal information only for as long as reasonably necessary:
* Website enquiries that do not become clients are normally retained for up to 12 months.
* Client and service records are normally retained for at least six years after the end of the client relationship, or longer where required by tax, accounting, anti-money laundering, regulatory or legal requirements.
* Marketing information is retained until you unsubscribe, withdraw consent or object to its use.
Information may be retained for longer where necessary to establish, exercise or defend legal claims.
Data security
We use appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, loss or destruction. Access is limited to employees, contractors and service providers who require the information for legitimate business purposes.
Your rights
Depending on the circumstances, you may have the right to:
* Request access to your personal information.
* Ask us to correct inaccurate or incomplete information.
* Request deletion of your information.
* Request restriction of processing.
* Object to processing based on legitimate interests or for direct marketing.
* Request the transfer of certain information to you or another organisation.
* Withdraw consent where processing is based on consent.
You have the right to object at any time to the use of your personal information for direct marketing.
These rights are subject to certain legal exceptions. To exercise a right, contact us at admin@4future.uk. We may need to verify your identity before responding.
Cookies
Our website may use essential cookies needed for security and operation. It may also use optional analytics or marketing cookies where you have given consent.
You can manage optional cookies through the website’s cookie settings or your browser. Further information should be provided in our Cookie Policy or cookie notice.
Complaints
If you have concerns about how we use your information, please contact us first at admin@4future.uk.
You may also complain to the Information Commissioner’s Office:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF
Telephone: 0303 123 1113
Website: www.ico.org.uk
Changes to this policy
We may update this privacy policy to reflect changes in our services, legal requirements or data-processing activities. The latest version will be published on this website with its updated date.